Rural
marketing agencies have found surprisingly innovative ways to promote the
product and build a brand under the pressure of unpredictable audiences and
crowd of similar or competitive products. However, they still face the
challenge of finding an indicator that can pen down the impact of their efforts
perfectly to lower down the weight on their shoulders. Even though they try to
convey the same using cost per lead, new contact rate, open and conversion
rates, sales revenue etc., none of the above can satisfy the client’s
curiosity. This challenge intensifies in rural areas due to the fact that
products belong to lower prize horizon and client’s motive is fast money.
Why is it difficult to justify
investment made in devising and implementing a rural
marketing campaign?
There
is no way to establish a direct link between the campaign and any financial
gain accrued from it. A situation where you can see prompt results and profit
is rare, so rare that depending on it to surface is not the smartest option.
The emphasis on rural marketing has increased over time and organizations are
readily accepting to bear expenses with the hopes of better results but at the
same time, their interest in higher investment indicates their desire for
better results. Unfortunately, no direct method has been devised to calculate
the impact of this proportion.
In
such a scenario, the rural marketing agencies best bet is to place their trust
in justifying the investment through demonstrating operational efficiency while
being effective.
How can this be achieved?
To
provide services at the closest price to the fairly equated one. In the
simplest words possible, it means doing what should be rightfully done, for
market price or less. For the purposes of clarification, let us state that
operating efficiency is not a practical synonym to cost reduction or even cost
appraisal for that matter. It merely means attempting to find a way to
accommodate the requirements of the campaign in the budget desired by the
clients. The scope of the concept is broader than it appears as it invites the
age old conflict between effectiveness and efficiency into focus.
Many
contradictory views appear demanding the abolition of such reliance on
efficiency, one such comes from Isaac Wyatt who believes; “Effectiveness
is the goal. Efficiency by itself isn’t the goal, and in fact, many Marketing Operations groups focus
on being efficient, and they are, but at the wrong things. By lacking systemic
ways to measure effectiveness, efficiency is used as a proxy indicator.”
The
trouble is that while efficiency pushes the right way, effectiveness pushes the
right thing which leaves them at loggerheads.
However,
a more radical approach shows that there is no way of achieving efficiency
without the inclusion of effectiveness. The perfect balance is considered doing
the right thing in the right way. Even though finding a suitable way that fits
the bill seems impossible, patience and innovation can guide the way. The
secret is to pick up the best from both the approaches, this way you can avoid
a low productive situation which might be called efficient due to lower
investment and promote higher productivity at reasonable costs.
It
is all about the mix, leaving one or both approaches behind may cost your
business and your brand, carrying them forward will help both grow immensely.
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